Estimation

At Plumbco, our estimators use BEAMS (building, estimating, management software) along with our plumbing design software to ensure our customers get a clear and accurate quote on every project, whether it be a large-scale commercial or residential project build. Our estimating team constantly reviews our supplier price files and plumbing legislation to ensure we always provide the most cost-effective compliant solutions.

Scheduling

Once the estimate is accepted and a contract is in place it is the turn of our admin team. Our admin team make all applications to ATCO Gas and The Plumbing Licensing Board on behalf of the customer. After the project is registered, our plumbing scheduler beings to review design, products, and labour, double checking that everything is compliant and accounted for. We have a dedicated scheduling service that looks after all job bookings from Pre-lay to Final fit off.

Safety

Safety is important to us and we prove it by submitting SWIMS (Safe Work Method Statements) JSA (Job Safety Analysis). All our staff and subcontractors are regularly inducted and trained to ensure every task is completed with safety in mind first. Our admin team ensure that all the subcontractors we engage have up-to-date public liability and insurance.

Getting On With The Job

At Plumbco, we pride ourselves on quality and only employ like-minded people. We ensure that all our full-time staff and subcontractors are fully trained, licensed and insured. We understand that that work must be done quickly and efficiently without undermining quality or safety, so we only send capable tradesmen to complete each task.

Supervision

Each one of our projects gets allocated to a supervisor or project manager that completes a full quality check at the end of each task. Our supervisors use a cloud-based quality system that is connected instantly with our office to ensure everyone in the team has a full picture of how the project is coming along. Each task is documented with a checklist, pictures, and an approval by the supervisor or project manager. This is how we ensure all our projects are complaint and complete to our exacting standards on time without delay.

Completion

Once all the works are complete, the plumbing supervisor or project manager does one last quality check, documenting everything with comments and photographs. Once the final checks are received by our admin team, they close off the job with the plumbing licensing board and create a final handover pack including as constructed drawings, the notice of compliance from the plumbing licensing board and gas compliance certificates.

Quality

Quality for us means maintaining rigorous standards for all our work, no matter how big or small the project. We care deeply about our work, providing a professional service, we truly care about achieving results for our clients and project deadlines.

How we achieve this: At Plumbco, we employ professional and competent staff. Our Internal staff are well-organised, trained and experienced within the industry. Our front-line staff are also registered or licenced tradesmen who are passionate about plumbing.

Integrity

We define integrity as the act of conducting ourselves in an honest and ethical way with everyone we do business with. Specifically, this means transparent communication (no smoke and mirrors, just the truth), being respectful of timelines and budgets, being up front when errors occur, and taking ownership of everything we do. We are always available to answer questions and provide any information about our process that might be helpful to clients.

How we achieve this: By being consistent at what we do, working with reliable clients who are loyal and honest we believe by working with similar clients who display similar qualities, we can build strong long lasting relationships for the future.

Respect

Respect to us is treating people with appreciation and dignity. A respectful attitude should be standard in the workplace regardless of personal feelings. We believe Respect is the most important trait in the work place. It allows our team to work together to accomplish goals.

How we achieve this: Always talking to clients and staff politely and respectfully, treating everyone equally, and adopting a can-do attitude towards our clientele, by doing this we earn the respect from our clients and our work colleagues.

Efficiency

Efficiency to Plumbco is striving for excellence through efficient work habits and skillful performance. With a combination of well¬ planned processes, smart priorities, and agile problem solving, our team enjoy doing the job, and doing it right. By continuously collaborating with our customers and within our team, we discover and apply safer, better, faster and more cost-efficient ways to provide the services to our customers.

How we achieve this: At Plumbco, we celebrate milestone achievements within the company, we appreciate client deadlines and internal goals set by our team and make ourselves responsible in achieving our high expectations daily, when these are delivered our team praise their efforts and honour their hard work.

Balance

We believe that good quality work starts at home. Our team is able to work hard and deliver great results because we stress the importance of a good work-life balance and take intentional time to have fun together as a team.

How we achieve this: Finishing work on time and gathering regularly to share and listen to each other’s experiences is something we do regularly at Plumbco. We believe by listening to our staff sharing past and present experiences we can adopt a healthy Work-Life Balance, we encourage staff to enjoy time away from work, enjoy weekends and time with family and by doing this we can always remain focused.